Who we are

Privacy Policy
The Rising Sun Inn, Altarnun

Effective Date: July 2, 2025

This Privacy Policy describes how The Rising Sun Inn at Altarnun (“we”, “us”, or “our”) collects, uses, and protects your personal data. We are committed to ensuring that your privacy is protected in compliance with the UK General Data Protection Regulation (UK GDPR).

1. Who We Are

The Rising Sun Inn
Altarnun, Launceston
Cornwall, PL15 7SN
Email: info@therisingsuninn.co.uk
Owner: Timothy Kendall

2. What Information We Collect

We may collect and process the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Booking details
  • Payment information (processed securely via third-party providers)
  • Dietary or accessibility requirements (if provided voluntarily)

3. How We Use Your Information

Your information is used for the following purposes:

  • To manage bookings and reservations
  • To communicate with you about your stay
  • To respond to enquiries or provide requested services
  • To comply with legal obligations (e.g. accounting or local regulations)
  • To improve our services and guest experience

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual necessity – for managing bookings and services
  • Consent – when you sign up for newsletters or marketing
  • Legal obligations – for financial records or public health compliance
  • Legitimate interests – to ensure smooth business operations and guest satisfaction

5. Data Sharing

We do not sell your data. We may share limited information with:

  • Trusted service providers (e.g., booking platforms, payment processors)
  • Legal authorities, if required by law

All third parties are required to maintain the confidentiality and security of your data.

6. Data Retention

We retain personal data only as long as necessary:

  • Booking and financial records: 6 years (as required by UK tax law)
  • General enquiries: up to 12 months
  • Mailing list data: until you opt out

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent (where applicable)
  • Lodge a complaint with the Information Commissioner’s Office (ICO)

8. Cookies & Website Usage

If our website uses cookies, we will notify users with a banner and give them the option to manage preferences. Cookies may track browsing activity for performance and analytics purposes.

9. Security Measures

We implement appropriate security measures to protect your data, including secure email systems, access controls, and SSL encryption on our website.

10. Contact Us

For any privacy-related enquiries, please contact:

The Rising Sun Inn at Altarnun
info@therisingsuninn.co.uk
Altarnun, Launceston
Cornwall, PL15 7SN